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FAQ'S

TRAINING QUESTIONS

How can I join your Online Training Programs?


Check out our Online Training Programs here where you'll find all the programs I offer. All you need to do is: 1. Pick the program 2. Pick the package ( If you chose the Customzied Online Training Program) 3. Fill the form 4. Process your payment




How long should I wait after I process my payment?


After processing your payment, you'll be receiving an email with all the details you need to know. I will start designing your program, and you'll be receiving it within 3-5 days.




Who creates my Program?


All programs are created and tracked by Coach Aly Mazhar.




How do I receive my workouts?


Once your payment is completed, you will receive your login credentials via email to access your TrueCoach account where you can:

  • View your workouts
  • Check demo videos
  • Check your previous records to track your progress
  • Add your equipment and progress pictures
  • Upload videos of yourself performing the movements
  • Message me when you need anything




How do I communicate with my Coach?


Primary Tool: your TrueCoach account Secondary Tool: E-mail




What if I have medical conditions or injuries?


Upon registeration, you'll be directed to a form that includes fields with all the necessary points for your injuries, food allergies, or obstacles you face in nutrition and training. You can always add more details when you feel like you need me to know more.




Do I have to train at a specific time / day?


No! that’s the beauty of the program. You get to train wherever you are and whenever you want. Just make sure that you get your workout days in!




I don’t have access to a gym, can I workout at home?


Yes, you can. Make sure to choose the option of “At Home” while filling in the Registration Form and I will design your program according to the equipment you have at hand if there’s any.




Can I freeze my subscription?


You cannot freeze your subscriptions if you're susbcribing for 1 month or 3-months in order to guarantee your results. You can freeze 2 Weeks in your 6-Month Package. You can freeze 1 Month in your Annual Package.




How can I access my workouts and their demo videos from my browser?


Please check the video below:




How can I access my workouts and their demo videos from my TrueCoach App?


Please check the video below:




What if I can't do a specific exercise?


Your program will be ready one week ahead. You will have enough time to check the workouts, exercises, and ask any questions you may have. It's compeltely normal to face difficulties while training, and that's what I'm here for, reach out to me with your questions and videos of your form and I'll be there in no time!




Do I need to use any Application with TrueCoach?


I highly recommend using NikeRunClub to track your runs and help me monitor your progress. Set the distance, time, or calories assigned in your program, enjoy the music, and share your run with me!





Can’t find what you’re looking for in the FAQs above?

Click here to send me all your questions! 

 

TERMS & CONDITIONS

Refund Policy

  • All packages sold online are non-refundable and non-transferable. Annual packages clients have the option to freeze for 1 month, 6-month subscribers could freeze up to two weeks.  3 months and monthly packages cannot freeze their packages to guarantee results. 

Release of Liability

  • I am committed to making a positive change in my health through my participation in Aly Mazhar’s Online services. I understand that certain elements of this program can be physically demanding and that I may need to change various aspects of my lifestyle in order to realise the goals I have set in this program.

  • I realize that Aly Mazhar is responsible for the coaching I request. I am responsible for my own participation in this program, for my own physical and emotional well-being, and for the attainment of the goals I have set in this program.

  • As a condition of my subscription to any of the programs and/or services offered on this website, I accept full and complete responsibility for my own ability to healthfully participate in this program. I understand that participation and use of instruction, programs, activities, services might be potentially hazardous.

  • I hereby release my trainer Aly Mazhar, his officers, agents, employees, trainers, management, representatives, and all others from any responsibility or liability for any injury, damage or any loss whatsoever, including those caused by their negligence.

  • I have read and understood the above, and understand that it sets out the terms of engagement and that it is also a total release, and waiver of liability.

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